Return Policy
Your satisfaction is our priority. If you're not fully satisfied with your purchase, we offer a 30-day return policy for eligible items. Please review the information below to ensure a smooth return process.
Eligibility for Returns
- Items must be returned within 30 days from the date of delivery.
- Items must be unused, in original condition, and in their original packaging.
- Proof of purchase (receipt or order confirmation) is required for all returns.
Non-Returnable Items
For hygiene reasons, items that show signs of use, wear, or damage cannot be returned. This includes any items that have been washed, stained, or otherwise altered after delivery.
Return Process
-
Initiate Your Return
Contact us at [customer service email] with your order number and the reason for your return. Our team will provide instructions and, if applicable, a return shipping label. -
Prepare Your Package
Pack the item securely, including all original packaging and materials. Make sure to use the provided return label if one was issued. -
Shipping Your Return
Please note that the cost of return shipping is the responsibility of the customer unless the item was defective or there was an error on our part. We recommend using a trackable shipping method to ensure your return reaches us safely. -
Processing Your Return
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method and may take 5-10 business days to appear on your statement, depending on your bank or payment provider.
Refunds for Defective or Incorrect Items
If you received a defective or incorrect item, please contact us within 7 days of receipt. We will arrange for the item to be returned at no additional cost to you and will provide a replacement or full refund.
Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please initiate a return for a refund and place a new order for the desired item.
EU Consumer Rights
As a resident of the Netherlands and the EU, you are entitled to a 14-day cooling-off period for distance purchases. During this period, you may cancel your purchase for a full refund, provided the item is unused and in its original condition. Our 30-day return policy extends beyond this requirement for added flexibility.
Need Help?
If you have any questions or need assistance with a return, please contact our customer service team through the live chat feature on our website or visit our Contact Us page. We’re here to help make the process as easy as possible.